in the media

"To accomplish great things, we must not only act, but also dream, not only plan, but also believe."

"Our first priority should be the people who work for the companies, then the customers, then the shareholders."

"Good ideas are not adopted automatically. They must be driven into practice with courageous patience."

"Wherever you see a successful business, someone once made a courageous decision."

"Create a cause, not a business."

"The best way to hold your customers is to constantly figure out how to give them more for less."

"The customer is the only one who can fire us all."

"Don't advertise the brand, live it."

"You'll never have great customer relations till you have good employee relations."

"It is customers, not goods, that are in short supply."